About the Candid Studio
Where are the Candid Studios?
We have Candid Studio locations across the country, with more locations coming soon. To find a studio near you, check our Locations page.
How do I make an appointment?
Just go to candidco.com/studios and scroll down to the list of locations, then click the “Book Now” link on the location you’d like to visit.
Can I walk in without making an appointment beforehand?
Absolutely! That said, we take appointments on a first-come, first-serve basis, so if you don’t have an appointment, we might not be able to see you right away.
How long does an appointment take?
An appointment takes about 30 minutes. It includes collection of your dental and medical history, photos of your face and mouth, and a 3D scan of your teeth.
Is there a cost for an appointment/missed appointment?
Appointments are free, with no commitment to purchase aligners. If you entered a credit card during booking we may charge you up to $20 if you don't show up to your appointment and did not c...
What do I need to prepare before my studio appointment?
You need to have seen a dentist within the past 12 months to make sure you don’t have any cavities or decay and that your gums are healthy enough for orthodontic teeth movement. You also nee...
How does a scan work?
An intraoral digital scanner works by projecting a beam of structured light onto the teeth and gums and using high-resolution cameras to capture the distortions it undergoes when it hits the...
Is there an orthodontist on site at the Studio?
No, there isn’t. But our care specialists are experts on the photo and 3D scan process, and your diagnostic records — the photos and the digital model of your teeth created by the scan — wil...
Is a scan of my teeth better than an impression of my teeth?
One is no better or worse than the other, since either will produce the diagnostic records that enable an orthodontist to review your case and design your treatment plan.
Will I see a model of what my teeth would look like?
Not immediately. But after your studio visit, an experienced orthodontist in our network will design and engineer your individualized treatment plan and a fully interactive 3D preview of the...
How long after my scan will I receive my aligners?
Before you can get your aligners, you’ll need to approve your treatment plan, which will be created and sent to you in as little as two weeks after your studio visit. Once you approve your t...
What if I purchase my aligners and then find out I’m not a candidate?
If you find out you’re not a candidate, you’ll be refunded the full purchase price of your aligners.
Are dogs allowed in the Studio?
No, but don’t think we’re not upset about it.
Does booking a studio appointment mean I have to buy aligners?
No. Booking a studio appointment does not come with any commitment to purchase aligners.
Is the 3D scan of my teeth an X-ray?
No. An intraoral digital scanner works by projecting a beam of structured light onto the teeth and gums and using high-resolution cameras to capture the distortions it undergoes when it hits...