About the starter kit
What comes in your starter kit?
Your starter kit comes with instructions for your photos and impressions, a cheek stretcher for your intraoral photos, putty and trays (3 top, 2 bottom) for your impressions, a poker tool to...
How do I take my photos?
For instructions on taking your photos and impressions, log into portal.candidco.com.
Do you have an app?
Yes. The Candid app, available in the App Store and the [Google Play Store](https://play.google.com/store/apps/developer?id=Candid+Co....
How do I upload my photos?
To take and submit your photos, log into portal.candidco.com.
How do I take impressions?
For instructions on taking your impressions and photos, log into portal.candidco.com.
How do I submit my impressions?
A prepaid return box is included in your starter kit. Just put your completed impressions in the box, close it up, and either drop it in a mailbox or take it to your nearest post office.
What if my impression trays don’t fit?
Reach out to our care team right away and they’ll send you new trays free of charge. To check if your trays fit properly before you start taking your impressions, put them onto your teeth wi...
Why were my photos rejected?
We ask you to retake your photos when they won’t be able to serve as viable diagnostic tools for your orthodontist. That would be the case for one of two reasons: because the quality of the ...
Why were my impressions rejected?
We ask you to redo your impressions when they don’t capture the position and shape of your teeth in enough detail. For example, your impressions would be rejected if they were too shallow to...
Is there someone at Candid who can help walk me through the starter kit process?
Yes! Our care team is standing by to help. They’ll review your photos as soon as you upload them, then reach out with feedback and tips for the impressions. If you have any other questions a...