Already ordered my starter kit

Your starter kit comes with instructions for your photos and impressions, a cheek stretcher for your intraoral photos, putty and trays (3 top, 2 bottom) for your impressions, a poker tool to... read more

Yes! Our app, which walks you through the process of taking your photos, is available in both the [App Store](https://itunes.apple.com/us/app/candid-co/id1359702855?mt=8) and the [Google Pla... read more

There are two ways to upload your photos. You can upload them either through our app, which is available in both the App Store and the Google Play Store, or through our [photo portal](https:... read more

A prepaid return box is included in your starter kit. Just put your completed impressions in the box, close it up, and either drop it in a mailbox or take it to your nearest post office. read more

We ask you to retake your photos when they won’t be able to serve as viable diagnostic tools for your orthodontist. That would be the case for one of two reasons: because the quality of the ... read more

We ask you to redo your impressions when they don’t capture the position and shape of your teeth in enough detail. For example, your impressions would be rejected if they were too shallow to... read more

Yes! Our care team is standing by to help. They’ll review your photos as soon as you upload them, then reach out with feedback and tips for the impressions. If you have any other questions a... read more

We have two refund policies: one for the starter kit and one for the aligners themselves. When you order your starter kit, you’ll be asked to sign a consent form. Once you sign that form, y... read more

You’ll typically get your treatment plan 3–4 weeks after your photos and impressions are accepted. read more