Pricing and policies

15 answers
How are you different from competitors?
There are four main factors that set Candid apart. 1. We only work with experienced orthodontists, never general dentists. That isn’t a knock on dentists — we take primary oral healthcare v... read more
Why wouldn’t someone be a candidate for Candid clear aligners?
There are three main reasons you wouldn’t be a candidate: 1. Because your case falls beyond the range of the mild to moderate malocclusions we treat. (The term malocclusion, literally “bad ... read more
Will my insurance reimburse me for any of this purchase?
We can’t say on a case-by-case basis whether or not you’ll be reimbursed, so we strongly recommend that you check on your insurance coverage ahead of time for your own understanding. Ask you... read more
Can you guarantee that I’ll be reimbursed?
Unfortunately, we can’t guarantee that your insurer will pay any particular amount. read more
Can I be treated if I am under 18?
For the most part, the answer is no. But if you’re 16 or 17 and have lost all of your baby teeth, you can be treated with parental consent. read more
What is the process to get Candid aligners?
Here’s how it works: 1. You start by creating diagnostic records with our at-home starter kit or by completing a 30-minute appointment at a Candid Studio™. Those records consist of 8 intrao... read more
What is your refund policy?
We have two refund policies: one for the starter kit and one for the aligners themselves. When you order your starter kit, you’ll be asked to sign a consent form. Once you sign that form, y... read more
Do I need to see a dentist beforehand?
Yes, you need to have seen a dentist prior to your appointment. We’re not a primary oral care provider, so we require those needs to have been addressed before you begin treatment with Candi... read more
If I am under 18, can I be treated in studio?
We treat patients age 16 and up. Just be sure to bring a photo ID, smartphone, and parent or guardian to your appointment. read more
Do you have a referral program?
We're so glad you asked — yes! Now when you invite your friends to try Candid, they’ll get a free starter kit or scan, plus $100 off their aligners. And you'll get a $100 Amazon gift card wh... read more
Do you ship internationally?
Never say never, but not right now. read more
How much does Candid cost?
Candid costs $1,995 total — 65% less than braces and other aligners. Here’s how that price breaks down: The starter kit costs $95 and has everything you need to take the photos and impressi... read more
Can I talk to my orthodontist directly?
Our care team typically acts as the liaison between you and your orthodontist. If you have any concerns about your treatment, reach out and they’ll loop him or her in right away. read more
Can I just have treatment for my top or bottom teeth only?
No, we only treat both arches at once. If we treated just one or the other on its own, we wouldn’t be able to make sure that your occlusion (your bite) was healthy at the end of treatment — ... read more
How do I refer friends to Candid?
It’s easy! [Start by logging into your customer portal.](https://portal.candidco.com/refer "Refer friends to Candid") Then choose how you’d like to share your unique referral code — via text... read more