Pricing and policies
How are you different from competitors?
There are four main factors that set Candid apart. 1. We only work with experienced orthodontists, never general dentists. That isn’t a knock on dentists — we take primary oral healthcare v...
Why wouldn’t someone be a candidate for Candid clear aligners?
There are three main reasons you wouldn’t be a candidate: 1. Because your case falls beyond the range of the mild to moderate malocclusions we treat. (The term malocclusion, literally “bad ...
Will my insurance reimburse me for any of this purchase?
We can’t say on a case-by-case basis whether or not you’ll be reimbursed, so we strongly recommend that you check on your insurance coverage ahead of time for your own understanding. Ask you...
Can you guarantee that I’ll be reimbursed?
Unfortunately, we can’t guarantee that your insurer will pay any particular amount.
Can I be treated if I am under 18?
For the most part, the answer is no. But if you’re 16 or 17 and have lost all of your baby teeth, you can be treated with parental consent.
What is the process to get Candid aligners?
Here’s how it works: 1. You start by creating diagnostic records with our at-home starter kit or by completing a 30-minute appointment at a Candid Studio™. Those records consist of 8 intrao...
What is your refund policy?
We have two refund policies: one for the starter kit and one for the aligners themselves. When you order your starter kit, you’ll be asked to sign a consent form. Once you sign that form, y...
Do I need to see a dentist beforehand?
Yes, you need to have seen a dentist prior to your appointment. We’re not a primary oral care provider, so we require those needs to have been addressed before you begin treatment with Candi...
If I am under 18, can I be treated in studio?
We treat patients age 16 and up. Just be sure to bring a photo ID, smartphone, and parent or guardian to your appointment.
Do you have a referral program?
We're so glad you asked — yes! Now when you invite your friends to try Candid, they’ll get a free starter kit or scan, plus $100 off their aligners. And you'll get a $100 Amazon gift card wh...
Do you ship internationally?
Never say never, but not right now.
How much does Candid cost?
Candid costs $1,995 total — 65% less than braces and other aligners. Here’s how that price breaks down: The starter kit costs $95 and has everything you need to take the photos and impressi...
Can I talk to my orthodontist directly?
Our care team typically acts as the liaison between you and your orthodontist. If you have any concerns about your treatment, reach out and they’ll loop him or her in right away.
Can I just have treatment for my top or bottom teeth only?
No, we only treat both arches at once. If we treated just one or the other on its own, we wouldn’t be able to make sure that your occlusion (your bite) was healthy at the end of treatment — ...
How do I refer friends to Candid?
It’s easy! Start by logging into your customer portal. Then choose how you’d like to share your unique referral code — v...
What are the rules for Candid's Labor Day special?
CANDID SWEEPSTAKES - LABOR DAY OFFICIAL RULES NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. The Candid Labor Day Sweepstakes (the “Contest”) is sponsored by Candid Care Co., located ...