Pricing and policies

22 answers
How much does Candid cost?
Treatment with Candid costs $2400. We also offer financing as low as $399 down, $99/month for 24 months. Your purchase includes your full set of clear aligners, remote monitoring by an ortho...
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Why wouldn’t someone be a candidate for Candid clear aligners?
There are three main reasons you wouldn’t be a candidate: 1. Because your case falls beyond the range of the mild to moderate malocclusions we treat. (The term malocclusion, literally “bad ...
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Can you treat people under 18 years old?
If you're between the ages of 13 and 17, located near a Candid Studio equipped with a panoramic x-ray machine, and have lost all of your baby teeth, the answer is likely yes. [Book an appoin...
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What is the process to get Candid aligners?
Here’s how it works: First, you get your teeth scanned at a Candid Studio location near you. The appointment is free, and you only have to come in once. After the studio visit, your diagno...
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What is your Starter Kit refund policy?
When you order your starter kit, you’ll be asked to sign a consent form. Once you sign that form, your purchase is non-refundable unless your assigned orthodontist determines that Candid is ...
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Do you have a referral program?
Yes, we do. When you invite your friends to try Candid, they’ll get a free starter kit or scan, plus $250 off their aligners. You'll get a $100 Amazon gift card via email 5-7 business days a...
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How do I refer friends to Candid?
Start by logging into your customer portal. Then choose how you’d like to share your unique referral code — via text, emai...
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Do you ship internationally?
Never say never, but not right now.
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Can I talk to my orthodontist directly?
Our care team typically acts as the liaison between you and your orthodontist. If you have any concerns about your treatment, reach out via live chat at [portal.candidco.com](https://portal....
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Can I just have treatment for my top or bottom teeth only?
No, we only treat both arches at once. If we treated just one or the other on its own, we wouldn’t be able to make sure that your occlusion (your bite) was healthy at the end of treatment — ...
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Is Candid treatment covered by my insurance?
Maybe - it depends on your specific coverage. You may be reimbursed up to $1,300 by your insurance provider, though that all depends on your insurer and policy. We can file a claim to your i...
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Are you in-network with any insurance providers?
Yes we are. Candid treatment is in-network with Anthem, an insurance group that includes Anthem Blue Cross, Anthem BlueCross BlueShield, Empire BlueCross, and Empire BlueCross BlueShield. We...
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How do I give you my insurance information?
You can submit your insurance information directly through the Candid portal. If we need additional information to file your claim, we'll get in touch!
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Which insurance plan should I give you?
We will be billing your dental insurance (not your health insurance). Please note that the dental insurance policy will need to be effective on the date you purchase your aligners for reimbu...
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Can I submit multiple insurance policies?
We're only able to submit a claim to one insurance company. If you have orthodontic benefits under multiple dental insurance plans, you can submit a claim on your own to apply that additiona...
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What is the process after my claim is filed?
We can save you the trouble of submitting a claim by billing your insurer on your behalf. We’ll confirm once we've submitted your claim, but because it’s your insurance, we will not receive ...
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Can you submit more than one insurance claim?
We are able to submit a claim to one insurance company for you after you've approved and purchased your treatment plan. Because you receive your aligners all at once and pay upfront and in-f...
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Can you submit a preauthorization/predetermination to my insurance?
We are not able to submit preauthorizations or predeterminations to your insurance company. We'll submit a claim only once you've purchased your treatment plan.
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What do I do if my claim was denied?
If your claim was denied due to a submission issue on our end, we will work quickly to rectify it and get your claim back on track. If it was denied for reasons such as lack of orthodontic c...
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Can you guarantee that I’ll be reimbursed?
Unfortunately, we can’t guarantee that your insurer will pay any particular amount.
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How long will it take to receive my reimbursement check?
If your insurance is issuing your reimbursement directly, you can contact them for an appropriate timeframe. If your insurance company is issuing your reimbursement to your provider, please ...
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What are the rules for Candid's Labor Day special?
CANDID SWEEPSTAKES - LABOR DAY OFFICIAL RULES NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. The Candid Labor Day Sweepstakes (the “Contest”) is sponsored by Candid Care Co., located ...
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