Pricing and policies
How are you different from competitors?
There are three main factors that set Candid apart: 1. We only work with orthodontists, not general dentists. Why? Because after dental school, orthodontists receive specialized trainin...
Why wouldn’t someone be a candidate for Candid clear aligners?
There are three main reasons you wouldn’t be a candidate: 1. Because your case falls beyond the range of the mild to moderate malocclusions we treat. (The term malocclusion, literally “bad ...
Will my insurance reimburse me for any of this purchase?
We can’t say on a case-by-case basis whether or not you’ll be reimbursed, so we strongly recommend that you check on your insurance coverage ahead of time for your own understanding. Ask you...
Can you guarantee that I’ll be reimbursed?
Unfortunately, we can’t guarantee that your insurer will pay any particular amount.
Can I be treated if I am under 18?
For the most part, the answer is no. But if you’re 16 or 17 and have lost all of your baby teeth, you can be treated with parental consent. If you plan on getting started at a Candid Studio ...
What is the process to get Candid aligners?
Here’s how it works: First, you get your teeth scanned at a Candid Studio location near you. The appointment is free, and you only have to come in once. After the studio visit, your diagno...
What is your refund policy?
We have two refund policies: one for the starter kit and one for the aligners themselves. When you order your starter kit, you’ll be asked to sign a consent form. Once you sign that form, y...
If I am under 18, can I be treated in studio?
We treat patients age 16 and up who have lost all their primary teeth. Just be sure to bring a photo ID, smartphone, and parent or guardian to your appointment.
Do you have a referral program?
Yes, we do. When you invite your friends to try Candid, they’ll get a free starter kit or scan, plus $100 off their aligners. You'll get a $100 Amazon gift card via email 5-7 business days a...
Do you ship internationally?
Never say never, but not right now.
How much does Candid cost?
Treatment with Candid costs $2400. We also offer financing as low as $399 down, $99/month for 24 months. Your purchase includes your full set of clear aligners, remote monitoring by an ortho...
Can I talk to my orthodontist directly?
Our care team typically acts as the liaison between you and your orthodontist. If you have any concerns about your treatment, reach out through [portal.candidco.com](https://portal.candidco....
Can I just have treatment for my top or bottom teeth only?
No, we only treat both arches at once. If we treated just one or the other on its own, we wouldn’t be able to make sure that your occlusion (your bite) was healthy at the end of treatment — ...
How do I refer friends to Candid?
Start by logging into your customer portal. Then choose how you’d like to share your unique referral code — via text, emai...
What are the rules for Candid's Labor Day special?
CANDID SWEEPSTAKES - LABOR DAY OFFICIAL RULES NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. The Candid Labor Day Sweepstakes (the “Contest”) is sponsored by Candid Care Co., located ...