1 (844) 295-6915
Call toll free, U.S. only

Why were my photos rejected?

We ask you to retake your photos when they won’t be able to serve as viable diagnostic tools for your orthodontist. That would be the case for one of two reasons: because the quality of the photos themselves is too low, or because they don’t show your teeth and gums fully enough.

For example, your photos would be rejected if they were too dark, too blurry, or had too much flash. They would also be rejected if they didn’t show key details like the occlusal surfaces (the part of the teeth you use to chew) or your gumline (the line where the gums and the teeth meet).

Still can’t find what you’re looking for?

No worries, our team of care specialists are here to help 7 days a week.

Call
1-844-295-6915
Mon–Sun 9am–7pm EST
E-mail
support@candidco.com
Facebook
Messenger