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What happens if I don’t have my ScanBox on the day I need to take my scan?

Continue to wear your current aligner step until you can take your scan. If you have any questions, contact the Candid care team for information on how to proceed. You can either log into portal.candidco.com to chat or call us at (844) 295-6915. We’re available 9am-7pm EST seven days a week.