Is there a money-back guarantee if I don’t like the results of my treatment?
We do not offer a money-back guarantee. That said, it’s very important to us that you do end up happy with your results.
If your teeth don’t match the result you see in your 3D treatment plan, we’ll look into a process called refinements. Refinements are additional aligners added at the end of treatment.
In order to qualify for no-cost refinements, you must have worn your aligners as-prescribed throughout your treatment. That means you’ve worn your aligners for 22 hours a day, completed scans as-requested, and only moved forward to a new set of aligners when instructed to do so by your orthodontist.
Refinements must be requested within 30 days of finishing your last aligner step.