How do I get started with remote monitoring?

Before getting started with remote monitoring, watch the tutorial in the customer portal (portal.candidco.com). If you’d like some additional help you can book an appointment at one of our studios or schedule a call with our support team.

Related questions

How often do I take my scans?

Every 14 days on average. If your orthodontist determines that you’re not ready to move on to your next step, you’ll be asked to take another scan in 4 days. Your orthodontist may also reque...

How do I know when it’s time for a new scan?

You’ll get a push notification through CandidApp. Just tap “Take scan” to get started.

How do I know when to change to my next aligner?

You’ll be notified whether you’re ready to move on to your next step via the CandidApp. Never change aligners unless instructed to do so by your orthodontist.

Do I need to change my aligner number myself?

Nope. At each scan, you’ll be asked to confirm your aligner number, then the CandidApp will update the number based on your scan results. If your aligner number doesn’t look correct, **don’...