What is your refund policy?
We have two refund policies: one for the starter kit and one for the aligners themselves.
When you order your starter kit, you’ll be asked to sign a consent form. Once you sign that form, your purchase is non-refundable unless your assigned orthodontist determines that Candid is not the right treatment option for you. In that case, you’ll be refunded in full. You’ll also be refunded for the starter kit if you attend a 3D scan appointment at a Candid Studio™.
If you buy your aligners in person at a Candid Studio™, your purchase is fully refundable until you approve your treatment plan. The aligners are otherwise non-refundable.
While we don’t offer a money-back guarantee, we do guarantee your satisfaction. So if your teeth don’t match the intended outcome of your treatment plan as shown in your 3D preview, we’ll work with your orthodontist to get you as close as possible to that outcome through refinements with additional aligners. Don’t worry — any new aligners will be custom-fabricated and sent to you free of charge.