The below does NOT apply to patients of CandidPro providers. Any arrangements regarding refinements, refunds, pricing or retainers are directly between the patient and their CandidPro provider, and do not involve Candid.
We want to make sure that you’re happy with your results and will do our best to leave you with a smile. Sometimes, when you reach the end of your initial treatment you may want a further adjustment. In order to receive a new treatment plan for additional aligners without additional charge, your orthodontist must feel that a new treatment plan is clinically advisable. Additionally, it’s necessary that you followed your orthodontist’s prescriptions for aligner wear for 22 hours per day. You must complete your remote monitoring scans at the frequency in which your orthodontist requests, and not move ahead to your next set of aligners without their approval. It’s necessary that you’ve maintained proper oral hygiene, and kept up with routine visits to your general dentist or as prescribed by your orthodontist. You also need to (i) make sure to keep all of your original aligners (ii) make your request within 30 days of completing your initial treatment; and (iii) if your orthodontist requests additional materials (such as a new scan) or prescribes a cleaning or a visit to a general dentist, those steps must be completed within 60 days of your request for the additional treatment.