Candid Guarantee™
In order to be eligible for the Candid Guarantee, you must contact us within 30 days of your treatment end date to request further treatment, and describe the specific areas with which you are not satisfied. Eligibility also requires that you followed your orthodontist’s directions, including regarding wear and scan schedules; and that you provide the additional information that your orthodontist might need in order to re-evaluate your treatment. Then, we’ll gladly have your orthodontist re-evaluate your case to see if a better result can be achieved with teledentistry. If the orthodontist approves a new or revised treatment, additional aligners will be provided without charge..