Already ordered my aligners

24 answers
When do I start my aligner treatment once I receive my aligner kit in the mail?
You should start treatment right away. After you set up CandidApp on your phone, watch the full tutorial video and then take your first scan.
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Do the aligners and ScanBox come together?
Yes! Your aligner kit includes everything: your full set of aligners, your ScanBox, and a few extra goodies.
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How do I take my aligners out/put them on?
To put your aligners on, gently push them over your teeth with your index fingers (for the bottom) or your thumbs (for the top). They should fit easily, although early in each step of treatm...
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When do I change my aligners?
You change them when you’re instructed to do so after taking a scan using the CandidApp.
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How do I keep track of when to change my aligners?
You keep track using CandidApp. Only change to the next step when you’re instructed to do so after taking a scan.
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Is there anything that can make treatment go faster?
Remote monitoring actually makes treatment go faster than it would be if you had to check in with your orthodontist in person before every step of treatment. You’ll get the go-ahead to switc...
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How do I clean and/or sanitize my aligners?
Cleaning your aligners will help keep your teeth healthy and clean throughout treatment. If possible, you should clean your aligners anytime you remove them. We recommend rinsing residual to...
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Will the aligners affect my speech?
You may notice a slight lisp as you adjust to wearing your aligners, since they’ll be forcing your tongue to adjust to changed spaces in your mouth. And because you hear a different resonanc...
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Will the aligners cause soreness?
You can expect a little bit of discomfort as you get used to wearing your aligners—after all, you’ll have something completely new and unfamiliar in your mouth for extended periods of time. ...
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What do I do if the edges of my aligners are sharp?
While we do quality check each aligner, sharp edges are not uncommon. If you're experiencing gum irritation, you can buff and smooth out the edges of the trimmed aligner with a nail file or ...
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How do I use my chewies?
Chewies are a great way to ensure your aligners are fitting snug, and to ease any soreness you’re experiencing. To use them, place a chewie in your mouth lengthwise and bite down. Hold for ...
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Where can I find my chewies?
Your chewies are located under the plastic holder for your whitening foam and aligner case. Just lift that piece of plastic up and you'll find them, along with your pull tool and an addition...
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What if I have to get dental work done while in treatment?
If you need to get any dental work done that would impact your treatment, talk to your CandidPro dentist and they will integrate the services you need into your Candid treatment.
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Should I keep my old aligners?
Yes, we recommend that you keep all of your aligners throughout treatment.
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What if I lose or break an aligner?
If you lose or break an aligner, contact the Candid Care Team immediately. Do not wear your aligners if they have broken. Depending on your case, you may be able to move on to the next align...
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Does the whitening foam hurt your gums?
No. Our gentle whitening foam contains a lower dose of hydrogen peroxide than other whitening agents, so it won’t make your gums or teeth sensitive or sore. You can use it up to four times d...
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Can I exercise with aligners?
Absolutely. The aligners will have no impact whatsoever on your ability to exercise.
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Can I play musical instruments with my aligners?
Yes — your aligners won’t be in the way at all.
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Can I kiss with my aligners?
Yes, but that’s really none of our business.
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Can I eat and drink in my aligners?
Absolutely. We just recommend that you rinse them off with cool water and brush and floss your teeth when you’re finished to keep your aligners as clear as possible. When it comes to hot li...
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What if I have concerns about the way my teeth are moving or my treatment?
If you have any concerns, reach out to our 7/365 patient support team and they'll answer any questions you've got.
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What should I expect when I receive retainers?
Your last set of aligners will serve as your first set of retainers and should last you around 6 months. When you're ready for a new set of retainers, ask your dentist to order you a new set...
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What should I expect at the end of treatment?
When you start your last aligner step, you should give yourself a high-five. Getting to the end of your treatment plan is a huge accomplishment. However, you should keep in mind that your la...
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