Already ordered my aligners

24 answers
When do I start my aligner treatment once I receive my aligner kit in the mail?
You start treatment after you set up the Dental Monitoring app and take your first scan. The first step is to log into portal.candidco.com and watch the full tutorial. Patients without remo...
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Do the aligners and ScanBox come together?
Yes! Your aligner kit includes everything: your full set of aligners, your ScanBox, and a few extra goodies.
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How do I take my aligners out/put them on?
To put your aligners on, gently push them over your teeth with your index fingers (for the bottom) or your thumbs (for the top). They should fit easily, although early in each step of treatm...
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When do I change my aligners?
You change them when you’re instructed to do so after taking a scan using the Dental Monitoring app.
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How do I keep track of when to change my aligners?
You keep track using the Dental Monitoring app. Only change to the next step when you’re instructed to do so after taking a scan.
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Is there anything that can make treatment go faster?
Remote monitoring actually makes treatment go faster than it would be if you had to check in with your orthodontist in person before every step of treatment. You’ll get the go-ahead to switc...
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How do I clean and/or sanitize my aligners?
To clean your aligners, just rinse them with cool water. You can also use toothpaste and a soft bristle toothbrush for a more thorough cleaning. Never rinse your aligners with hot water or ...
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Will the aligners affect my speech?
You may notice a slight lisp as you adjust to wearing your aligners, since they’ll be forcing your tongue to adjust to changed spaces in your mouth. And because you hear a different resonanc...
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Will the aligners cause soreness?
You can expect a little bit of discomfort as you get used to wearing your aligners — after all, you’ll have something completely new and unfamiliar in your mouth for extended periods of time...
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What do I do if the edges of my aligners are sharp?
While we do quality check each aligner, sharp edges are not uncommon. If you're experiencing gum irritation, you can buff and smooth out the edges of the trimmed aligner with a nail file or ...
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How do I use my chewies?
Chewies are a great way to ensure your aligners are fitting snug, and to ease any soreness you’re experiencing. To use them, place a chewie in your mouth lengthwise and bite down. Hold for ...
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Where can I find my chewies?
Your chewies are located under the plastic holder for your whitening foam and aligner case. Just lift that piece of plastic up and you'll find them, along with your pull tool and an addition...
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Should I keep my old aligners?
Yes, we recommend that you keep all of your aligners throughout treatment.
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What if I lose an aligner?
If you lose an aligner, contact our care team immediately. Depending on your case, you may be able to move on to the next step in treatment. In certain cases, you may need to purchase a repl...
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Does the whitening foam hurt your gums?
No. Our gentle whitening foam contains a lower dose of hydrogen peroxide than other whitening agents, so it won’t make your gums or teeth sensitive or sore. You can use it up to four times d...
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Can I exercise with aligners?
Absolutely. The aligners will have no impact whatsoever on your ability to exercise.
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Can I play musical instruments with my aligners?
Yes — your aligners won’t be in the way at all.
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Can I kiss with my aligners?
Yes, but that’s really none of our business.
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Can I eat and drink in my aligners?
Absolutely. We just recommend that you rinse them off with cool water and brush and floss your teeth when you’re finished to keep your aligners as clear as possible. When it comes to hot li...
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What if I have concerns about the way my teeth are moving or my treatment?
If you have any concerns, reach out to our care team. They’ll review your case and loop in your orthodontist, who will review your previous scans and determine the best course of action.
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What should I expect when I receive retainers?
Your last set of aligners will serve as your first set of retainers. If you order new retainers, they’ll cost $99 and look exactly the same as the aligners you wore in your last step of trea...
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What should I expect at the end of treatment?
If you’re going through treatment using remote monitoring, your treatment is finished as soon as your get a “go” on your last scan. At that point, your last set of aligners becomes your ...
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