1 (844) 295-6915
Call toll free, U.S. only

Already ordered my aligners

21 answers
What if I have to get dental work done while in treatment?
Reach out to our care team right away. Your orthodontist will be looped in to help you decide how to proceed with Candid, but your primary oral healthcare needs will always come first. read more
Does the whitening foam hurt your gums?
No. Our gentle whitening foam contains a lower dose of hydrogen peroxide than other whitening agents, so it won’t make your gums or teeth sensitive or sore. You can use it up to four times a... read more
What should I expect when I receive retainers?
You can expect your retainers to look and feel almost exactly the same as your aligners. They’re made from the same material, just a little bit thicker. You can also expect flashbacks to te... read more
Can I eat and drink in my aligners?
Absolutely. We just recommend that you rinse them off with cool water and brush and floss your teeth when you’re finished to keep your aligners as clear as possible. read more
How do I take my aligners out/put them on?
To put your aligners on, gently push them over your teeth with your index fingers (for the bottom) or your thumbs (for the top). They should fit easily, although early in each step of treatm... read more
When do I change my aligners?
You change them every two weeks. You’ll get reminders via email and text. read more
How do I keep track of when to change my aligners?
You’ll get reminders via email and text. read more
Will the aligners irritate my mouth?
You can expect a little bit of discomfort as you get used to wearing your aligners — after all, you’ll have something completely new and unfamiliar in your mouth for extended periods of time... read more
How do I clean and/or sanitize my aligners?
To clean your aligners, just rinse them with cool water. You can also use toothpaste and a soft bristle toothbrush for a more thorough cleaning. And don’t forget that our whitening foam also... read more
Will the aligners affect my speech?
You may notice a slight lisp as you adjust to wearing your aligners, since they’ll be forcing your tongue to adjust to changed spaces in your mouth. And because you hear a different resonanc... read more
Should I keep my old aligners?
Yes, we recommend that you keep all of your aligners throughout treatment. read more
Can I get extra whitening?
Yes. If you need more, just reach out to our care team. read more
What if I lose an aligner?
Go on to the next one in your treatment plan, but wear it for the full two weeks of that step plus the number of days you had left with the aligner you lost. The treatment plan prescribed by... read more
Can I exercise with aligners?
Absolutely. The aligners will have no impact whatsoever on your ability to exercise. read more
Can I play musical instruments with my aligners?
Yes — your aligners won’t be in the way at all. read more
Can I kiss with my aligners?
Yes, but that’s really none of our business. read more
What happens when I finish treatment?
You start wearing your retainers, which will arrive during your last step of treatment. Once treatment is complete, you’ll wear your retainers 22 hours a day for two weeks, then switch to we... read more
When do I start my aligner treatment once I receive my aligner kit in the mail?
You can start right away. read more
What if I have concerns about the way my teeth are moving or my treatment?
If you have any concerns, reach out to our care team right away and they’ll loop in your orthodontist. If your teeth don’t match the intended outcome of your treatment plan as shown in your... read more
Is there anything that can make treatment go faster?
No, there isn’t. Your treatment plan will be designed to achieve specific outcomes at set intervals of time, and it’s crucial to allow each step to take its prescribed two-week course before... read more
Will the aligners affect my speech?
You may notice a slight lisp as you adjust to wearing your aligners, since they’ll be forcing your tongue to adjust to changed spaces in your mouth. And because you hear a different resonanc... read more

Still can’t find what you’re looking for?

No worries, our team of care specialists are here to help 7 days a week.

Call
1-844-295-6915
Mon–Sun 9am–7pm EST
E-mail
support@candidco.com
Facebook
Messenger