Treatment with Candid

36 answers
Can I eat and drink in my aligners?
Absolutely. We just recommend that you rinse them off with cool water and brush and floss your teeth when you’re finished to keep your aligners as clear as possible. When it comes to hot li...
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Why were my photos rejected?
We ask you to retake your photos when they won’t be able to serve as viable diagnostic tools for your orthodontist. That would be the case for one of two reasons: because the quality of the ...
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Can I talk to my orthodontist directly?
Our care team typically acts as the liaison between you and your orthodontist. If you have any concerns about your treatment, reach out via live chat at [portal.candidco.com](https://portal....
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When do I get my treatment plan?
You’ll typically get your treatment plan 2-3 weeks after your studio visit.
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When do I start seeing results?
The rate at which you’ll start seeing results varies on a case by case basis, since no two treatment plans are the same. But generally speaking, you’ll notice movement almost right away.
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Can I play musical instruments with my aligners?
Yes — your aligners won’t be in the way at all.
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How long is the treatment?
Treatment with Candid takes six months on average, and it will almost never take longer than 11 months on the high end.
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Can I exercise with aligners?
Absolutely. The aligners will have no impact whatsoever on your ability to exercise.
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What if I lose an aligner?
If you lose an aligner, contact our care team immediately. Depending on your case, you may be able to move on to the next step in treatment. In certain cases, you may need to purchase a repl...
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When do I change my aligners?
You change them when you’re instructed to do so after taking a scan using the Dental Monitoring app.
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Will the aligners cause soreness?
You can expect a little bit of discomfort as you get used to wearing your aligners — after all, you’ll have something completely new and unfamiliar in your mouth for extended periods of time...
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Should I keep my old aligners?
Yes, we recommend that you keep all of your aligners throughout treatment.
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Are the aligners really invisible?
They’re as invisible as something can be. You would often have no idea that people are wearing them.
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Do Candid aligners use attachments or buttons?
No. Attachments and buttons allow for dramatic tooth movement, but they require in-office treatment and supervision that we don’t currently provide. Any case calling for their use is beyond ...
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How do aligners work?
Aligners work by using carefully calibrated force to move your teeth into a new position, forcing the body to adapt by remodeling the bone. Each set of aligners is a unique 3D-printed model ...
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How is my treatment plan made?
The process starts with a 3D scan of your teeth at a Candid Studio location. After your studio visit, your diagnostic records (the 3D scan, 8 intraoral and extraoral photos, and a dental and...
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Does the whitening foam hurt your gums?
No. Our gentle whitening foam contains a lower dose of hydrogen peroxide than other whitening agents, so it won’t make your gums or teeth sensitive or sore. You can use it up to four times d...
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How long do I need to wear the retainer for?
You’ll need to wear your retainers for the 6 week passive healing phase of your Candid treatment, and then for 8 hours per night indefinitely. - For the first two weeks after active treatm...
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Am I a candidate?
To determine your candidacy for treatment, book a free appointment at a Candid Studio location near you or order an at-home starter kit. A state-licensed orthodontist in our network will rev...
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How do Candid Retainers work?
Retainers work by keeping your teeth in their new position during the passive healing phase of treatment, then indefinitely after that. Remember that treatment doesn’t end when the active bo...
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What should I expect when I receive retainers?
Your last set of aligners will serve as your first set of retainers. If you order new retainers, they’ll cost $99 and look exactly the same as the aligners you wore in your last step of trea...
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Do you offer whitening?
Yes! Our gentle whitening foam whitens your teeth and freshens your breath at the same time. But keep in mind that it's specifically for use with aligners, not a free-standing product. One ...
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How do I keep track of when to change my aligners?
You keep track using the Dental Monitoring app. Only change to the next step when you’re instructed to do so after taking a scan.
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How do I clean and/or sanitize my aligners?
To clean your aligners, just rinse them with cool water. You can also use toothpaste and a soft bristle toothbrush for a more thorough cleaning. Never rinse your aligners with hot water or ...
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Can I kiss with my aligners?
Yes, but that’s really none of our business.
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How do Candid retainers work?
Retainers work by keeping your teeth in their new position during the passive healing phase of treatment, then indefinitely after that. Remember that treatment doesn’t end when the active bo...
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Who is my orthodontist in your network?
The orthodontist assigned to your case will depend on where you’re being treated, since they’ll be licensed to practice in your state. But every orthodontist in our network has at least two ...
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When do I start my aligner treatment once I receive my aligner kit in the mail?
You start treatment after you set up the Dental Monitoring app and take your first scan. The first step is to log into portal.candidco.com and watch the full tutorial. Patients without remo...
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What if I have concerns about the way my teeth are moving or my treatment?
If you have any concerns, reach out to our care team. They’ll review your case and loop in your orthodontist, who will review your previous scans and determine the best course of action.
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Is there anything that can make treatment go faster?
Remote monitoring actually makes treatment go faster than it would be if you had to check in with your orthodontist in person before every step of treatment. You’ll get the go-ahead to switc...
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How do the retainers look?
The retainers look exactly the same as your last set of aligners.
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What should I expect at the end of treatment?
If you’re going through treatment using remote monitoring, your treatment is finished as soon as you get a “go” on your last scan. If you are going through treatment without remote monitorin...
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