Do you take insurance?
Our teen treatment isn’t currently an in-network benefit with any insurance provider, but we’re happy to file for a partial reimbursement on your behalf with your insurance company.
Can you submit a preauthorization/predetermination to my insurance?
We are not able to submit preauthorizations or predeterminations to your insurance company. We'll submit a claim only once you've purchased your treatment plan.
Can you guarantee that I’ll be reimbursed?
Unfortunately, we can’t guarantee that your insurer will pay any particular amount.
Can you submit more than one insurance claim?
We are able to submit a claim to one insurance company for you after you've approved and purchased your treatment plan. Because you receive your aligners all at once and pay upfront and in-f...
How do I give you my insurance information?
You can submit your insurance information directly through the Candid portal. If we need additional information to file your claim, we'll get in touch!
How long will it take to receive my reimbursement check?
If your insurance is issuing your reimbursement directly, you can contact them for an appropriate timeframe. If your insurance company is issuing your reimbursement to your provider, please ...
Is Candid treatment covered by my insurance?
Maybe - it depends on your specific coverage. You may be reimbursed up to $1,300 by your insurance provider, though that all depends on your insurer and policy. We can file a claim to your i...