Return and Refund Policy
- If the orthodontist determines you are not a suitable candidate:
- If your Candid Co.-affiliated orthodontist determines that you are not a suitable candidate for the Candid Co clear aligner program, we will refund your initial $95.00 payment. (This does not apply if you send back a modeling kit with distorted or unusable models. In such event, we will, at your option, send you an additional modeling kit for $49.00.)
- If the treatment plan is not working:
- If you have worn the aligners as prescribed and they are not working we will work with you to develop a new treatment plan without additional charge, as long as the Candid Co.-affiliated orthodontist feels that a new treatment plan is advisable. In this case, you may be required to submit a new modeling kit and/or some photographs.
- Exchange Policy:
Once we have sent a kit out, we are not able to use the kit for anyone else, so we do not accept returns on either the modeling kit or the maker kit. If you have a problem please text our team at +1 (844) 295-6915 or email us at firstname.lastname@example.org and include a photo of the issue if possible and we will work with you to resolve it.