Return and Refund Policy

If the orthodontist determines you are not a suitable candidate:
If your Candid Co.-affiliated orthodontist determines that you are not a suitable candidate for the Candid Co clear aligner program, we will refund your payment in full. (This does not apply if you send back a modeling kit with distorted or unusable models. In such event, we will, at your option, send you an additional modeling kit for $49.00.)
If the treatment plan is not working:
If you have worn the aligners as prescribed and they are not working we will work with you to develop a new treatment plan without additional charge, as long as the Candid Co.-affiliated orthodontist feels that a new treatment plan is advisable. In this case, you may be required to submit a new modeling kit, some photographs, and/or return for an additional intraoral scan.
Exchange Policy:
If you believe you have received a defective product, please email us at to request a replacement.

Return Policy

As we are not able to use the modeling kit or aligner kit for anyone else, we do not accept returns on either the modeling kit or the aligner kit. Once we receive your Medical History and Consent Form, your modeling kit order has been processed and cannot be refunded. If you have a question regarding your order, please email us at